Operations Manager | Call Center

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)

Assume responsibility of budgeting and tracking expenses

Hire, coach and provide training to personnel to maintain high customer service standards

Monitor and improve process performance

Evaluate performance with key metrics

Prepare reports for different departments or upper management

Revenue management

Proper and effective coordination with different departments.

Proven experience as call center manager or similar position

Experience in Collection and Call center sales process is required

Proficient in MS Office and call center equipment/software programs

Outstanding communication and interpersonal skills

Excellent organizational and leadership skills with a problem-solving ability

Capacity to handle multiple processes and effective client management.

Graduation or equivalent; Higher degree in a relevant discipline will be appreciated

Job Types: Full-time, Regular / Permanent

Salary: ₹60,000.00 - ₹65,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Day shift

Supplemental pay types:
• Yearly bonus

Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Required)

Experience:
• total work: 10 years (Required)

Language:
• Hindi (Required)

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