Operation Coordinator for Healthcare Industry
Location
Noida, Uttar Pradesh
Benefits
Pulled from the full job description
Health insurance
Full job description
Key Responsibilities:
Manage day-to-day operations including sample coordination, reporting, logistics, and LIMS entries
Address and resolve patient feedback and service issues promptly
Handle and resolve customer and partner queries via call, WhatsApp, or email
Maintain strong relationships with doctors, collection centers, chemists, hospitals, and labs
Prepare and maintain patient and partner documentation, sample tracking records
Generate and analyze operational reports to identify service gaps and improvements
Support sales and inside support teams with process updates and field-level coordination
Maintain accurate patient satisfaction scores and implement improvement initiatives
Coordinate with lab technicians and phlebotomists for operational workflow
Ensure all partner communication and follow-ups are done professionally and timely
Required Skills and Qualifications: Bachelor’s degree or higher (Science/Healthcare background preferred)
Minimum 2 years of relevant experience in healthcare or pathology services
Basic knowledge of pathology test categories (LFT, KFT, CBC, etc.)
Proficient in MS Word, Excel, and data entry
Familiar with LIMS and laboratory workflow
Strong communication, problem-solving, and relationship-building skills
Ability to handle operational pressure and multitask efficiently Comfortable with both backend operations and field coordination
Preferred Skills: Experience working in a diagnostic center, hospital, or pathology lab
Knowledge of medical terminology and healthcare systems Experience using CRM tools or healthcare software
Fluent in Hindi and English (written and spoken)
Prior experience in customer counselling or service recovery What We Offer: Competitive salary and benefits package.
Opportunity to work on innovative healthcare technology products. Collaborative and dynamic work environment.
Career growth and professional development opportunities.
Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Work Location: In person
Apply Now
Noida, Uttar Pradesh
Benefits
Pulled from the full job description
Health insurance
Full job description
Key Responsibilities:
Manage day-to-day operations including sample coordination, reporting, logistics, and LIMS entries
Address and resolve patient feedback and service issues promptly
Handle and resolve customer and partner queries via call, WhatsApp, or email
Maintain strong relationships with doctors, collection centers, chemists, hospitals, and labs
Prepare and maintain patient and partner documentation, sample tracking records
Generate and analyze operational reports to identify service gaps and improvements
Support sales and inside support teams with process updates and field-level coordination
Maintain accurate patient satisfaction scores and implement improvement initiatives
Coordinate with lab technicians and phlebotomists for operational workflow
Ensure all partner communication and follow-ups are done professionally and timely
Required Skills and Qualifications: Bachelor’s degree or higher (Science/Healthcare background preferred)
Minimum 2 years of relevant experience in healthcare or pathology services
Basic knowledge of pathology test categories (LFT, KFT, CBC, etc.)
Proficient in MS Word, Excel, and data entry
Familiar with LIMS and laboratory workflow
Strong communication, problem-solving, and relationship-building skills
Ability to handle operational pressure and multitask efficiently Comfortable with both backend operations and field coordination
Preferred Skills: Experience working in a diagnostic center, hospital, or pathology lab
Knowledge of medical terminology and healthcare systems Experience using CRM tools or healthcare software
Fluent in Hindi and English (written and spoken)
Prior experience in customer counselling or service recovery What We Offer: Competitive salary and benefits package.
Opportunity to work on innovative healthcare technology products. Collaborative and dynamic work environment.
Career growth and professional development opportunities.
Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Work Location: In person