Opening For Quality Analyst | Kolkata

Ability to solve customer queries on call
• Understands process/function goals and try to achieve them
• Handling inbound calls.
• Customer care process.
• Strong phone contact handling skills.
• Ensure Adherence To Process Quality SLA's
• Listens clearly presents information
• Answer calls to provide information about products and services
• Keep records of customer interactions and transactions
• Presents appropriate information in a clear and concise manner, both orally and in writing.
• Takes others perspectives into account when communicating, negotiating or presenting arguments
• Adapts communication style to suit others
• Demonstrates high levels of integrity and personal standards in all work related situations
• Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
• Works with Cross-Functional Teams to ensure that both internal and external customer needs are met Read more