Network Technician

Key Purpose of the Role: Principal Responsibilities: Person Specification: Essential Skills Experience (key competencies) - Experience - Optical network installation and troubleshooting skills will be advantage - Minimum 1-2 years’ experience in combination of network operations, customer support, and/or technical support. - Prior experience supporting call centre operations, Internet Service Provider NOC or other 24/7 network operations organization is preferred. - Working knowledge of SONET, ATM, and Ethernet on platforms such as Fujitsu, Adtran, Cisco and Ciena is preferred - Troubleshooting ATM Network containing multiple central offices, circuits, and equipment such as Cisco SES/BPX and Redback - Ethernet over Copper troubleshooting - TDM technology support and experience - Knowledge and experience with MPLS, BGP, and OSPF protocols SkillsA solid understanding of SONET/SDH principles is an advantageEthernet TCP/IP OSI experience is a distinct advantageCCNA/CCNP or equivalent (Juniper) a distinct advantageOptical network installation and troubleshooting skills will be advantageMaintaining the network to meet Network Availability guidelinesEmphasis on maintaining low Network Mean Time to Repair(MTTR)Ability to work independently and as part of a teamSelf-motivatedExcellent written and communication skillsCreative problem-solving abilitiesKnowledge of network monitoring and other administrative toolsKnowledge of networking technologies and protocols.Strong PC skills.Understanding of common network troubleshooting proceduresGood verbal, written, and interpersonal communication skillsExperience in Wide Area Network Operations or other Internet environmentsExperienced in MS Office suite of products (Word, Excel, Outlook, VISIO, PowerPoint, Project).Ability to multi-task in a dynamic environment