MIS Analyst| PG|Design| BES

Responsibilities and Duties: • Manage reporting for INT — analyzing team activities, operational data, and forecasting • Regularly revisit the efficacy of existing reports and modify/improve their usability • Highlight trends and provides recommendations • Provides analysis against agreed service levels and pitches ideas for further improvement • Identify, distinguish and analyze multiple components of a problem, and then make recommendations for business change • Synthesize findings from analysis and make verbal/written recommendations to upper management • Manage the global billing process from file generation to creation of billing files for APS upload • Run the monthly P2P process in a timely and accurate manner Required Skills/Abilities: • Ability to manage deadline pressures with demand to be consistent and deliver high-quality service • Effective decision-making skills necessary to support complex operations • Exposure to a diverse group of clients at all levels of the team and maintain ongoing relationships with the other hub managers globally • Attention to detail, self-motivated, possesses excellent time management and problem-solving skills • Approachable and open to working with staff and clients to resolve problems at any level • Strong written, verbal communication skills • Proficient in MS Office; Advanced skills in MS Excel Education and Experience: • A Bachelor's degree from an accredited university • Experience of working as Business Analyst or Project Manager with leading KPO or Captive centers • 3 to 5 years of experience in business analysis, reporting and project management with a large production center • Advanced and strategic thinking skills • Proven experience in working with varied workflow tools Shift Timing: Should be comfortable working in rotational shifts – 1 pm to 10 pm or 2 pm to 11 pm or 3 pm to 12 am (in IST