Medical Scheduler / Patient Support Representative

Full job description
We are seeking a compassionate and detail-oriented Medical Scheduler / Patient Support Representative to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role.

Key Responsibilities:

Answer inbound patient calls and emails with empathy and efficiency.
Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers.
Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed.
Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution.
Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services.
Document all interactions, scheduling details, and resolutions accurately in the system.
Follow HIPAA and healthcare compliance guidelines in all communications and documentation.
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Monday to Friday
Night shift
US shift
Supplemental Pay:

Performance bonus
Yearly bonus
Language:

English fluently? (Required)
Work Location: In person Read more