Luxury Hotel Front Desk Operations Leader
Job description
Company Overview
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The Tasman, a Luxury Collection Hotel, Hobart boasts a unique architectural style that combines Modern Contemporary, Art Deco and Heritage elements. With 152 luxurious guest rooms and suites, this hotel offers a sophisticated retreat for discerning travelers.
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The Opportunity
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As a seasoned hospitality professional, you will play a crucial role in delivering exceptional guest experiences as a Front Office Duty Manager. Your expertise will ensure seamless operations and foster a positive work environment.
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Job Description
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Process guest arrivals, departures, room assignments, and changes, ensuring accurate billing and key management.
Utilize effective communication and problem-solving skills to address guest concerns and maintain a high level of customer satisfaction.
Lead by example, promoting a culture of excellence and teamwork within the front office team.
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Key Responsibilities
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Supervise and train front office staff to deliver exceptional guest service.
Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
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Requirements
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Proven track record in a similar role, preferably in a luxury hotel setting.
Superb communication and leadership skills, with the ability to motivate and inspire teams.
A passion for delivering exceptional guest experiences and fostering a positive work environment.
Apply Now
Company Overview
\
The Tasman, a Luxury Collection Hotel, Hobart boasts a unique architectural style that combines Modern Contemporary, Art Deco and Heritage elements. With 152 luxurious guest rooms and suites, this hotel offers a sophisticated retreat for discerning travelers.
\
The Opportunity
\
As a seasoned hospitality professional, you will play a crucial role in delivering exceptional guest experiences as a Front Office Duty Manager. Your expertise will ensure seamless operations and foster a positive work environment.
\
Job Description
\
Process guest arrivals, departures, room assignments, and changes, ensuring accurate billing and key management.
Utilize effective communication and problem-solving skills to address guest concerns and maintain a high level of customer satisfaction.
Lead by example, promoting a culture of excellence and teamwork within the front office team.
\
Key Responsibilities
\
Supervise and train front office staff to deliver exceptional guest service.
Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
\
Requirements
\
Proven track record in a similar role, preferably in a luxury hotel setting.
Superb communication and leadership skills, with the ability to motivate and inspire teams.
A passion for delivering exceptional guest experiences and fostering a positive work environment.