Local Customer Service Executive | WA|CER|
Job Summary
Key Tasks Responsibilities :
Order process management
Punch in the customers' orders into the local ERP system and validate the order context according to internal / external customer’s requirements and Source Plant’s capability.
Follow Service Level Agreements (SLAs).
Encode order with delivery date and liaise with Source Plant’s logistic coordinator to organize delivery
Communicate with internal / external customer on delivery dates and adjustments
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Key Tasks Responsibilities :
Order process management
Punch in the customers' orders into the local ERP system and validate the order context according to internal / external customer’s requirements and Source Plant’s capability.
Follow Service Level Agreements (SLAs).
Encode order with delivery date and liaise with Source Plant’s logistic coordinator to organize delivery
Communicate with internal / external customer on delivery dates and adjustments