L2 Support Team Lead
Proven experience in a Service Desk or IT Support leadership role, ideally managing L2 engineers.
Strong technical background with expertise in Microsoft 365, Azure, Active Directory and its supporting services like DNS and DHCP, Remote support and monitoring, Incident and Problem Management, etc.
Excellent problem-solving skills and the ability to handle complex technical issues.
Demonstrated ability to lead and motivate a team, with strong interpersonal and communication skills.
Experience with ITIL or other IT service management frameworks is a plus.
Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are advantageous.
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Strong technical background with expertise in Microsoft 365, Azure, Active Directory and its supporting services like DNS and DHCP, Remote support and monitoring, Incident and Problem Management, etc.
Excellent problem-solving skills and the ability to handle complex technical issues.
Demonstrated ability to lead and motivate a team, with strong interpersonal and communication skills.
Experience with ITIL or other IT service management frameworks is a plus.
Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are advantageous.