Key Account Manager (Food, Pharma Retail) - Pune

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The Key Accounts Manager is responsible for managing existing customers and winning new ones. The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Requirements

Job Responsibilities:

Manage existing customers (Account Management)
i) Customer retention

ii) Annual contract renewal with price increase

iii) Collection / DSO management

iv) Up-selling

New Business Development
Work with branches in delivering excellent customer service
Market survey, competitor analysis to understand gaps of our services
Improve customer profitability / margins
Support the service team by providing client feedback
Attend to other work-related duties as may be assigned to you from time to time
Key Result Areas:

Customer (Revenue) retention of 95%+
On-time customer contract renewal of 100%
Price increase from existing customers as per target set
Manage collection and DSO as per targets set
Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set
Competencies (Skills essential to the role):

Excellent Customer Relationship management skills
Good communication – both verbal and written
Proven track record of customer management and business development
Ability to work with cross-functional teams.
Educational Qualification / Other Requirement:

Bachelor’s Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key Accounts
Fair knowledge of the geography in which the position will be based
Good working knowledge of Word, Excel and PPT
Role Type / Key working relationships:

Individual Contributor
Internal team
External stakeholders
Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning Development
Open Transparent
Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Read more