International Voice Process Manager
Key Responsibilities
The successful candidate will be responsible for:
• Driving continuous improvement in transaction quality and delivery
• Managing call quality and client-related KPIs
• Evaluating the effectiveness of quality interventions
• Strengthening quality management processes
• Providing training and support to new hires
• Capturing SLA/SLO metrics and reporting on client needs
About Us
We are a leading organization in the industry, committed to delivering high-quality services to our clients.
Apply Now
The successful candidate will be responsible for:
• Driving continuous improvement in transaction quality and delivery
• Managing call quality and client-related KPIs
• Evaluating the effectiveness of quality interventions
• Strengthening quality management processes
• Providing training and support to new hires
• Capturing SLA/SLO metrics and reporting on client needs
About Us
We are a leading organization in the industry, committed to delivering high-quality services to our clients.