International Voice Non Voice process ll 247.ai

Subha Rajendran


Head - Program/Project Management - BPO/KPO/ITeS
Subha Rajendran • Bengaluru, Karnataka • via IIM Jobs
Full–time
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Job description
We're looking for a seasoned leader with 18-24 years in BPO/KPO/ITES to manage client service delivery, ensure quality, drive process improvements, and mentor teams. If you're a strategic thinker with strong communication skills and project management expertise.

Position: Senior Delivery Operations Leader

Industry: BPO/KPO/ITES

Experience Required : 18-24 years

We are seeking an experienced leader to oversee the effective delivery of services to our clients. In this role, you'll collaborate with clients to understand their business needs, manage complex projects, and ensure quality service delivery that aligns with industry standards. Your ability to resolve challenges, foster client relationships, and lead teams will be crucial to success.

Key Responsibilities :

- Lead the end-to-end delivery of client services, ensuring all project goals are met within budget and timeline.

- Develop a deep understanding of client needs and ensure that service expectations are consistently exceeded.

- Manage project budgets, timelines, and resources, identifying and mitigating risks along the way.

- Uphold high-quality standards in service delivery, continuously looking for opportunities to improve processes.

- Lead cross-functional teams and provide guidance, training, and mentorship to foster professional growth.

- Build and maintain strong relationships with both internal teams and key client stakeholders.

- Stay up to date with industry regulations and ensure compliance across all operational areas.

- Drive the adoption and implementation of new solutions or processes that add value to the business.

Qualifications :

- Bachelor's degree in Business Administration or a related field.

- 18-24 years of experience in BPO/KPO/ITES service delivery, with a proven ability to manage large-scale operations.

- Strong leadership and communication skills with a focus on team development.

- Expertise in managing complex projects and delivering results on time and within budget.

- A track record of driving process improvements and implementing customer-centric solutions.

- Ability to engage with senior stakeholders, foster collaboration, and deliver impactful results.

Key Skills :

- Program Project Management

- Client Relationship Management

- Team Leadership Development

- Process Optimization Continuous Improvement

- Strong Communication Problem-Solving Abilities
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24/7 Customer Private Limited


International Voice Non Voice process ll 247.ai
24/7 Customer Private Limited • Bengaluru, Karnataka • via Foundit.in
Full–time
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Job description
Dear Candidate,

Greetings from [24]7.ai India.Walk-in for international Non-voice customer support hiring ( Permanent Role )| 11:30 AM to 3:00 PM [Monday to Friday]

Contact- 814767255+

Recruiter Name- Nikhil Solanki

MentionNikhil Solankion the top of your resume before coming for an interview in office.

Designation:Associate and Senior Associate

Responsibilities:International Semi process II English Communication
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service
• Qualifications:PUC (12th)/ Diploma (3years) / undergraduates / BE / B.Tech and graduates from any stream are eligible to apply. Freshers candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.

Salary Range:Voice Non Voice upto INR 3.80LPA+ (Incentive )

Benefits:
• 2 way free cabs
• Medical insurance for self and dependent
• 5 days working
• 2 days rotational offs
• Permanent night shifts/ Rotational shifts

Interview Rounds:
• HR round
• Online Assessment
• Operations round

Note:
• Printout of this email is mandatory
• Registration code Nikhil Solanki (ARC code- 120)
• Contact Nikhil Solanki - 814767255+
• 0-15 days Notice period/ Immediate Joiner
• Work from office only
• No general day shifts
• Must have copies of all academic and experience (if applicable) certificates, Aadhar Card (mandatory).
• Candidates attended interview within 30 days are not eligible to attend.
• If shortlisted in the interview process, make sure to be active on calls and e-mails.

Walk-in Timing - 11:00 AM to 4:00 PM [Monday to Saturday]

[24]7.ai India address:Prestige Tech Platina, Kadubeesanahalli, Marathahalli Outer Ring Road, Bangalore 560087 Landmark: near JP MorganBus stop: Kadubeesanahalli bus stop
• Disclaimer: 24/7 Does not charge any fee or kind from anyone to apply with us or to get a Job Offer post successful selection above posting is copyright protected. Read more