international BPO

Roles and Responsibilities

Were looking for a talented customer advocate to join an elite team that will work with our top customers to resolve complex issues - so they can have the best travel experience imaginable

The ideal candidate will be cool under pressure and comfortable working in situations that at times can be highly stressful. If you excel at figuring out complex problems and enjoy finding resolutions to tough situations, this job could be for you

What you'll do:
• * Lead the resolution of issues from online (voice ) and offline (Service Requests) sources from start to finish
• * Develop and build a world class travel agent skill set
• * Develop and cultivate relationships with a broad network of co-workers, management, and partners
• * Navigate sophisticated technology and robust resources to determine solutions while staying in the drivers seat on managing customer expectations
• * Provide our travelers with best-in-class service that makes our customers want to come back and book travel with one of our travel brands
• * Adapt schedule as needed so customers dont have to wait long to connect with an agent
• Desired Candidate Profile
• * Any 12th pass/ Undergraduate/ Graduate / Post Graduate
• * Comfortable with 24/7 Rotational Shifts
• * Comfortable with voice process
• * Comfortable with Bangalore Location
• * Fluency in written and spoken English.
• * Result Oriented, Self Driven, Analytical, Strong Interpersonal and Good communication skills, team management skills.
• * Good communication skills- written and verbal.
• * . Ability to listen and actively problem solving skills
• UG :Any Graduate

PG :Any Postgraduate Read more