IG Renewals Administrator

Job description
The Renewals Administrator you will sit within the Renewals Team and be responsible for providing contract renewals administration and sales support.

This is a great opportunity for a person looking to establish an administration and customer service career within a rapidly growing company professional working in another area looking to further develop their career.

Successful candidates will join a market-changing organisation that specialises in the discovery and distribution of innovative and disruptive IT security and networking solutions to the IT community. You will be working on the newest and most incredible technologies primarily focusing on Software, Cloud and Software-as-a-service based solutions.

Our company is growing rapidly, and successful employees will have the opportunity for promotion and career development.

Our Benefits:
• 24 days holiday increasing with service and we want you to take them .
• Your Birthday off
• Pay Care Scheme
• Gym and café on site
• Free parking
• Beer fridge and excellent social events
• Supportive and engaging working environment, with opportunities for promotion and career development.

Your role and responsibilities as a Sales Administrator:
• Create and provide administration of quotations
• Manage renewals orders, checking they are complete and accurate
• Advise customers on their upcoming renewals and ensure all relevant information is provided.
• Track quotes and orders from start to finish
• Work to KPI’s and SLA’s for the turnaround of all quotations and orders
• Direct inbound sales opportunities to the relevant teams
• Ensure all customers have up to date terms and conditions
• Liaise with customers to manage delivery expectations
• Work with our finance team and suppliers to ensure deadlines are met
• Input and maintain data on Salesforce to ensure reports are accurate
• Understand and manage the distribution sales process

Required

Some travel maybe required to attend external events

The ideal Sales Administrator will:
• Be confident, outgoing, and personable with previous Customer Service and or Administration experience
• Be self-motivated, organised, structured, deadline driven with excellent time management skills.
• Have strong numerical skills and attention to detail
• Have a flexible approach and enjoy working in a team, always striving to foster a positive environment.
• Be articulate with excellent communication and interpersonal skills.
• Be customer service driven, developing excellent relationships
• Be at least educated up to A-levels or equivalent standard
• Have a good working knowledge of Microsoft Office including Word, Excel and Outlook.
• Previous quoting experience would be ideal but not essential. Read more