HR Administrator
Location: Asia Pacific, India, Pune
Ref: GROUPAPAC00340
Division: Smiths Detection
Job Function: Human Resources
About Us
Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient, and more connected.
We're proud that we've been helping propel the human world forwards during our 170-year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big. Today we're an aligned global business of four divisions and around 25,000 colleagues, that touches the lives of millions every year across four vibrant global markets
So, whether you're an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There's never been a better time to join Smiths. And help us create the future.
Job Description
Reporting to the People Operations Shared Service Lead, the HR Administrator is responsible for providing timely guidance and query resolution to employees across all levels of the organization, and as related to the full range of HR policies, procedures, and services designed to support them from both a personal and organizational perspective.
Duties Responsibilities
What you'll do -
• Serve as a primary point of contact for questions and issues regarding HR related policies and procedure (i.e. Offer Letters, Contract, on boarding, benefits, separations, promotions, transfers, employee data changes etc.). Answer inbound calls, emails, and provide support to identify, analyze and educate customers on additional informational resources available.
• Responsible for the activities of HR support involving hiring, dismissals, vacations, leaves, transfers, and the other HR processes.
• Maintain employee records in a human resources information system (HRIS) so that information is timely, accurate, and secure.
• Respond to enquiries from managers and external agencies (i.e. government departments) about individual information, without compromising the organization's standards of privacy and confidentiality.
• Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc.
• Act as a subject matter expert (SME) in the relevant area of expertise to support the wider HR People Operations Team
• Ensure implementation and utilization of policies, procedures, and programs dealing with the specific HR activities.
• Support continuous improvement initiatives in Shared service area
• Ensure accurate and up-to-date employee information within all HR systems
• Prepare reports, and statistical summaries related to HR metrics.
• Complete data entry and maintenance of relevant HRIS technology.
• Assist in the coordination of large scale organizational changes and provide both administration and face-to-face support.
• Support projects on an ad-hoc basis that may often require engagement with a variety of HR teams.
• Other responsibilities as required (i.e. AIP/Merit, Audit, Reward Support, etc.)
The Individual
What you'll definitely need -
• 2-5 years of relevant working experience in Human Resources preferably in a Shared Services/ HR Operations environment.
• Excellent interpersonal skills and high professional standards for customer service and work quality.
• Knowledge and experience in technologies, tools and applications, such as ADP products, HRIS systems, SAP.
• Thorough knowledge of concepts and practices within the HR function and compliance requirements.
• Excellent problem solving skills with high levels of verbal and numerical reasoning.
• Able to deliver the designated work objectives of the role according to the respective project deadline requirements and SLA's.
• Ability to work effectively in situations that require sound decision making and may involve confidential or sensitive matters.
• Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
• Manage day to day cases to ensure customer satisfaction.
• Required to comply with all applicable practices and documentation.
• Basic knowledge of Microsoft Office.
• Bachelor’s Degree in Human Resources Preferred, or recognized qualification/certification in Human Resources.
• Prior HR Shared Services experience preferred.
• Prior HRIS and customer service experience supporting multi-site or remote clients preferred.
• Fluency in English needed.
• Fluency in other relevant regional languages preferred.
Join us for a great career and competitive compensation benefits whilst keeping the world a safer place.
Diversity Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing
Apply Now
Ref: GROUPAPAC00340
Division: Smiths Detection
Job Function: Human Resources
About Us
Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient, and more connected.
We're proud that we've been helping propel the human world forwards during our 170-year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big. Today we're an aligned global business of four divisions and around 25,000 colleagues, that touches the lives of millions every year across four vibrant global markets
So, whether you're an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There's never been a better time to join Smiths. And help us create the future.
Job Description
Reporting to the People Operations Shared Service Lead, the HR Administrator is responsible for providing timely guidance and query resolution to employees across all levels of the organization, and as related to the full range of HR policies, procedures, and services designed to support them from both a personal and organizational perspective.
Duties Responsibilities
What you'll do -
• Serve as a primary point of contact for questions and issues regarding HR related policies and procedure (i.e. Offer Letters, Contract, on boarding, benefits, separations, promotions, transfers, employee data changes etc.). Answer inbound calls, emails, and provide support to identify, analyze and educate customers on additional informational resources available.
• Responsible for the activities of HR support involving hiring, dismissals, vacations, leaves, transfers, and the other HR processes.
• Maintain employee records in a human resources information system (HRIS) so that information is timely, accurate, and secure.
• Respond to enquiries from managers and external agencies (i.e. government departments) about individual information, without compromising the organization's standards of privacy and confidentiality.
• Achieve performance measures and adhere to established Service Level Agreements (SLA) like CSAT, Service Quality, Turnaround time etc.
• Act as a subject matter expert (SME) in the relevant area of expertise to support the wider HR People Operations Team
• Ensure implementation and utilization of policies, procedures, and programs dealing with the specific HR activities.
• Support continuous improvement initiatives in Shared service area
• Ensure accurate and up-to-date employee information within all HR systems
• Prepare reports, and statistical summaries related to HR metrics.
• Complete data entry and maintenance of relevant HRIS technology.
• Assist in the coordination of large scale organizational changes and provide both administration and face-to-face support.
• Support projects on an ad-hoc basis that may often require engagement with a variety of HR teams.
• Other responsibilities as required (i.e. AIP/Merit, Audit, Reward Support, etc.)
The Individual
What you'll definitely need -
• 2-5 years of relevant working experience in Human Resources preferably in a Shared Services/ HR Operations environment.
• Excellent interpersonal skills and high professional standards for customer service and work quality.
• Knowledge and experience in technologies, tools and applications, such as ADP products, HRIS systems, SAP.
• Thorough knowledge of concepts and practices within the HR function and compliance requirements.
• Excellent problem solving skills with high levels of verbal and numerical reasoning.
• Able to deliver the designated work objectives of the role according to the respective project deadline requirements and SLA's.
• Ability to work effectively in situations that require sound decision making and may involve confidential or sensitive matters.
• Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
• Manage day to day cases to ensure customer satisfaction.
• Required to comply with all applicable practices and documentation.
• Basic knowledge of Microsoft Office.
• Bachelor’s Degree in Human Resources Preferred, or recognized qualification/certification in Human Resources.
• Prior HR Shared Services experience preferred.
• Prior HRIS and customer service experience supporting multi-site or remote clients preferred.
• Fluency in English needed.
• Fluency in other relevant regional languages preferred.
Join us for a great career and competitive compensation benefits whilst keeping the world a safer place.
Diversity Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing