Hotshot Driver DFW Dayline Cabin Cleaner

Job highlights
Identified by Google from the original job post
Qualifications
Must be 18 years of age or older
Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
Responsibilities
Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned
Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner
Use expert technical troubleshooting knowledge to assist other service representatives in solving problems
Demonstrate capability and interest in training others
Can be relied on to train service technicians and trainees
Teach other technicians how to solve problems without solving the problem for them
Keep technical knowledge up to date regarding equipment and concepts
When presented with a problem, know what to do, and why, and whether to repair or replace
Search out and read applicable manuals and online sources
Belong to and take advantage of technical organizations to improve technical knowledge
Demonstrate capability of a handling heavy workload of calls
Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system
Follow point-by-point troubleshooting guides to find faults in a short period of time
Avoid needless callbacks by checking complete system before leaving the job
Check safety and limit controls for proper setting before leaving the job
When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving
Use proper tools and instruments for troubleshooting
Inform customer when arriving at or leaving the job and when planning to return
Explore a customer complaint to determine the real problem
Respond to customer complaints with the proper amount of sympathy and empathy
When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system
Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step
Demonstrate ability to accurately determine job priorities by:
Adhering to planned call schedule
Scheduling report time concurrent with jobs
Handling interruptions in stride
Having the proper tools, materials, and scheduled tasking when arriving at the job site
Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
Promptly and accurately complete all required paperwork
Obtain customer signature on all service reports (before work begins when performing spot)
Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers
Communicate information to all parties who would benefit from it
Modify instructions to create understanding in all levels of people regardless of their technical knowledge
Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service
Recognize what has to be taught to customers and take required time to do so
Provide sales with qualified leads
Alert sales about competitive sales efforts
Provide Spot opportunities to meet Operational team goals
Determine who in the customer’s organization is responsible for the mechanical system being serviced
Persuade customer to replace obsolete systems and makes recommendations
Assist Sales in pricing agreements and projects
Provide support for any special projects as assigned by your manager
These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities
When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
Job description
Job Description

Position Summary Details

Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner

Responsibilities
• Use expert technical troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of a handling heavy workload of calls
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customer when arriving at or leaving the job and when planning to return.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
• Demonstrate ability to accurately determine job priorities by:
• Adhering to planned call schedule
• Scheduling report time concurrent with jobs
• Handling interruptions in stride
• Having the proper tools, materials, and scheduled tasking when arriving at the job site
• Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
• Promptly and accurately complete all required paperwork.
• Obtain customer signature on all service reports (before work begins when performing spot).
• Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
• Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
• Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Recognize what has to be taught to customers and take required time to do so.
• Provide sales with qualified leads.
• Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
• Determine who in the customer’s organization is responsible for the mechanical system being serviced.
• Persuade customer to replace obsolete systems and makes recommendations.
• Assist Sales in pricing agreements and projects.
• Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.
• When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Qualifications
• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications
• Customer Service Experience
• One year of lead or supervisory experience
• 2 yrs of commercial HVAC experience

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1+0+, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes. Read more