Hotel Receptionist
Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires excellent communication skills, a strong understanding of guest services, and the ability to work in a fast-paced environment within the hospitality sector.
Responsibilities
• Greet guests upon arrival with a warm and welcoming attitude.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries and reservations.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Handle guest complaints or issues with professionalism and resolve them effectively.
• Maintain an organised reception area, ensuring it is tidy and presentable at all times.
• Process payments and manage billing accurately in accordance with hotel policies.
• Collaborate with other hotel departments to ensure seamless service delivery for guests.
• Assist with administrative tasks as required, including managing bookings and updating guest records.
Requirements
• Previous experience in a hotel or hospitality environment is preferred.
• Strong guest services skills with a passion for providing exceptional customer care.
• Excellent phone etiquette and communication skills are essential.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organisational skills with attention to detail in managing tasks efficiently.
• A friendly disposition with the ability to work well under pressure in a busy environment.
If you are enthusiastic about delivering outstanding service in the hospitality industry and possess the required skills, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
• Employee discount
• On-site parking
Schedule:
• 8 hour shift
Work Location: In person
Apply Now
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires excellent communication skills, a strong understanding of guest services, and the ability to work in a fast-paced environment within the hospitality sector.
Responsibilities
• Greet guests upon arrival with a warm and welcoming attitude.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries and reservations.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Handle guest complaints or issues with professionalism and resolve them effectively.
• Maintain an organised reception area, ensuring it is tidy and presentable at all times.
• Process payments and manage billing accurately in accordance with hotel policies.
• Collaborate with other hotel departments to ensure seamless service delivery for guests.
• Assist with administrative tasks as required, including managing bookings and updating guest records.
Requirements
• Previous experience in a hotel or hospitality environment is preferred.
• Strong guest services skills with a passion for providing exceptional customer care.
• Excellent phone etiquette and communication skills are essential.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organisational skills with attention to detail in managing tasks efficiently.
• A friendly disposition with the ability to work well under pressure in a busy environment.
If you are enthusiastic about delivering outstanding service in the hospitality industry and possess the required skills, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
• Employee discount
• On-site parking
Schedule:
• 8 hour shift
Work Location: In person