Hotel Operations Executive
Location
Ghitorni, Delhi, Delhi
Benefits
Pulled from the full job description
Health insurance
Provident Fund
Full job description
Hotel Operations Executive
Location: Ghitorni, Delhi
Salary Range: ₹18,000 – ₹22,000 per month
Experience Level: 3–5 years
Employment Type: Full-Time
About the Role
We are looking for a dedicated Hotel Operations Executive to support post-booking processes and customer interactions. You’ll be a critical part of the travel journey, ensuring a seamless experience from confirmation to resolution.
Why Join Us
Join a fast-paced, customer-centric environment where your coordination and problem-solving skills directly impact the travel experience. You'll have the opportunity to work with top hotel partners and enhance your expertise in hospitality and technology platforms.
Key Responsibilities
Handle post-booking queries, modifications, and cancellations with accuracy and care.
Liaise with hotel partners to confirm bookings, address special requests, and resolve discrepancies.
Support customers via phone, email, and chat across various stages of their travel.
Manage escalations, refunds, and discrepancies in payments efficiently.
Maintain up-to-date records of all booking activities and streamline internal workflows.
Required Skills Qualifications
1+ years of experience in hotel reservations, operations, or customer service.
Strong communication, coordination, and problem-solving skills.
Familiarity with OTA (Online Travel Agency) systems is an advantage.
Experience using CRM platforms and ticketing systems.
Strong organisational and multitasking skills.
Proficiency in Microsoft Office Suite and digital tools.
Preferred Background
Degree or diploma in Hotel Management, Hospitality, or Tourism.
Prior experience in a customer-facing or hotel liaison role.
Skills
Hotel Operations, Customer Service, Hospitality, CRM, Escalation Handling, Communication
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Work Location: In person
Apply Now
Ghitorni, Delhi, Delhi
Benefits
Pulled from the full job description
Health insurance
Provident Fund
Full job description
Hotel Operations Executive
Location: Ghitorni, Delhi
Salary Range: ₹18,000 – ₹22,000 per month
Experience Level: 3–5 years
Employment Type: Full-Time
About the Role
We are looking for a dedicated Hotel Operations Executive to support post-booking processes and customer interactions. You’ll be a critical part of the travel journey, ensuring a seamless experience from confirmation to resolution.
Why Join Us
Join a fast-paced, customer-centric environment where your coordination and problem-solving skills directly impact the travel experience. You'll have the opportunity to work with top hotel partners and enhance your expertise in hospitality and technology platforms.
Key Responsibilities
Handle post-booking queries, modifications, and cancellations with accuracy and care.
Liaise with hotel partners to confirm bookings, address special requests, and resolve discrepancies.
Support customers via phone, email, and chat across various stages of their travel.
Manage escalations, refunds, and discrepancies in payments efficiently.
Maintain up-to-date records of all booking activities and streamline internal workflows.
Required Skills Qualifications
1+ years of experience in hotel reservations, operations, or customer service.
Strong communication, coordination, and problem-solving skills.
Familiarity with OTA (Online Travel Agency) systems is an advantage.
Experience using CRM platforms and ticketing systems.
Strong organisational and multitasking skills.
Proficiency in Microsoft Office Suite and digital tools.
Preferred Background
Degree or diploma in Hotel Management, Hospitality, or Tourism.
Prior experience in a customer-facing or hotel liaison role.
Skills
Hotel Operations, Customer Service, Hospitality, CRM, Escalation Handling, Communication
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Work Location: In person