Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
Hiresquad Resources
Sr Quality Analyst//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Apply on Jobg8
Apply on Learn4Good
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Leading BPO in BANGALORE
Role - Sr Quality Analyst
International Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
Looking for Excellent Communication Skills
Virtual Interviews
CTC UPTO 5.5LPA
Please Note- Only Immediate Joiners can apply
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 1 year ...
Show full description
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Hiresquad Resources
Team Leader //Assistant Manager//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Job description
Leading BPO in Bangalore
Hiring For Team Leader/Assistant Manager
International Voice Process
CTC UPTO 7.5LPA
Require min 1Year as Team Leader Experience in International BPO
Looking for Candidates from BPO ONLY
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA
Must have Excellent Communication Skills
Shifts US
Mail CV at simmi@hiresquad.in or call at 8467054123
Role and Key Responsibilities:
Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Exercise independent judgment and discretion in the performance of the said main function to implement management policies
Support and manage the program together with other Team Leaders and Managers
Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on a regular basis and write and deliver performance appraisal.
Key Skills knowledge:
Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members
Interested candidates can call at simmi@hiresquad.in or call at 8467054123
Apply Now
Sr Quality Analyst//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Apply on Jobg8
Apply on Learn4Good
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Leading BPO in BANGALORE
Role - Sr Quality Analyst
International Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
Looking for Excellent Communication Skills
Virtual Interviews
CTC UPTO 5.5LPA
Please Note- Only Immediate Joiners can apply
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 1 year ...
Show full description
Report this listing
Hiresquad Resources
Team Leader //Assistant Manager//International BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
Apply on LinkedIn
Job description
Leading BPO in Bangalore
Hiring For Team Leader/Assistant Manager
International Voice Process
CTC UPTO 7.5LPA
Require min 1Year as Team Leader Experience in International BPO
Looking for Candidates from BPO ONLY
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA
Must have Excellent Communication Skills
Shifts US
Mail CV at simmi@hiresquad.in or call at 8467054123
Role and Key Responsibilities:
Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Exercise independent judgment and discretion in the performance of the said main function to implement management policies
Support and manage the program together with other Team Leaders and Managers
Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on a regular basis and write and deliver performance appraisal.
Key Skills knowledge:
Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members
Interested candidates can call at simmi@hiresquad.in or call at 8467054123