Hiresquad • Kolkata, West Bengal • via IIM Jobs

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Confidential


Hiring for International Voice Process (Travel Sales)
Confidential • Kolkata, West Bengal • via OLX India
2 days ago
Full–time
No Degree Mentioned
Apply on OLX India
Job description
Hiring for International Voice Process

(Entry Level Job—Night Shift)

Location: Kolkata
Shift: Night Shift | 5 Days Working

We are hiring for International Voice Process — a great opportunity for Freshers Experienced candidates!

Eligibility:
Freshers to 4 Years Experience
Good Communication Skills in English
Willing to work in Night Shift

Salary Details:
Freshers: ₹10,000–₹15,000 Stipend per...
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Hiresquad


Transactional Quality Manager - International BPO/Voice Process (6-10 yrs)
Hiresquad • Kolkata, West Bengal • via IIM Jobs
2 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Apply directly on IndigoJobs
Job description
We are looking for an experienced Transactional Quality Manager to lead and enhance quality processes for international voice operations. The ideal candidate must be currently working as a Manager Quality or a Deputy Manager Quality (on paper) in an international BPO setup. A solid understanding of international voice processes and QA methodologies is essential.

Key Responsibilities:

- Lead transactional quality audits for international voice processes ensuring compliance with client and internal quality standards.

- Manage a team of Quality Analysts; monitor performance, mentor and upskill team members.

- Identify gaps in performance and work with Ops Training teams to implement corrective actions.

- Engage with clients for calibration sessions, quality reviews, and process improvement discussions.

- Drive continuous improvement initiatives using RCA, Six Sigma, and other quality tools.

- Develop and share actionable insights via regular reports and dashboards.

- Ensure all SOPs, audit sheets, and quality frameworks are updated and followed diligently.

Requirements:

- 6+ years in the BPO industry, with at least 2+ years as a Quality Manager or Tenured Deputy Manager (on paper) in an international voice process.

- Must have experience managing quality in international voice processes (US/UK/ANZ).

- Excellent written and verbal communication skills to interface effectively with clients and internal teams.

- Strong in data analysis, RCA, process mapping, and quality metrics.

- Familiarity with tools such as NICE, Verint, Calabrio, or similar; MS Excel and PowerPoint expertise required.

- Six Sigma Green Belt / Lean / COPC or other quality frameworks.

- Candidates currently working as a Manager Quality or a Deputy Manager Quality (on paper) in an international BPO.

- Experience must include international voice processes.

- Candidates willing to relocate are encouraged to apply. Read more