help desk technician

Location
Brampton, ON
 
Benefits
Pulled from the full job description
Extended health care
 
Full job description
Education: College/CEGEP
Experience: Experience an asset
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Confer with clients to identify requirements
Work conditions and physical capabilities
Work under pressure
Tight deadlines
Attention to detail
Health benefits
Health care plan
Work Term: Permanent
Work Language: English
Hours: 30 to 35 hours per week