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Hardware Support Engineers

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Software Developer Jobs

1 month

India

Madhya Pradesh

Indore Get directions →

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ID: 5087

Published 1 month ago by Techgig

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In Software Developer Jobs category

Indore, Madhya Pradesh, India

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About Job

CTC Undisclosed Job Location Indore Experience 0 - 3 yrs

Description

Job Description

#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner #Assist in identification, validation, review and approval of customer support procedures #Documents problem and resolution accurately #Escalates or hands-off issues to other areas appropriately #Follows established Procedures and process in resolving the issues #provides support to customers via Phone or E-mail #Correctly identifying case categorization and severity definition #Collection of relevant customer information #Initial understanding of the incident upon call receipt #Resolving issues based on information available Read more

Published on 2025/09/10. Modified on 2025/09/10.

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Hardware Support Engineers

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