Guest Services Coordinator
HOTEL LUNNAR PVT. LTD. is committed to delivering exceptional guest experiences. We are seeking a skilled Front Desk Associate who can take ownership of managing hotel operations, from check-in to check-out. This role requires attention to detail, effective communication, and strong organizational skills. If you are a motivated and customer-focused individual with a passion for the hospitality industry, we would like to hear from you. In this role, you will be responsible for:
• • Managing online and phone reservations
• • Registering guests and collecting necessary information
• • Providing information about the hotel, available rooms, rates, and amenities
• • Responding to clients' complaints in a timely and professional manner
• The ideal candidate should possess a degree or diploma in hotel management, with a minimum of 2 years of experience in the hotel industry. Additionally, they should be proficient in hotel reservations software and have a good understanding of how travel planning websites operate. A customer service attitude and excellent communication and organizational skills are essential for success in this role.
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• • Managing online and phone reservations
• • Registering guests and collecting necessary information
• • Providing information about the hotel, available rooms, rates, and amenities
• • Responding to clients' complaints in a timely and professional manner
• The ideal candidate should possess a degree or diploma in hotel management, with a minimum of 2 years of experience in the hotel industry. Additionally, they should be proficient in hotel reservations software and have a good understanding of how travel planning websites operate. A customer service attitude and excellent communication and organizational skills are essential for success in this role.