Guest Service Associate (Front Office)

As a Guest Service Associate, you will be the first point of contact for our guests, ensuring their experience is welcoming and trouble-free. You will handle various guest services, including reservations, check-ins, and resolving any issues that arise to provide an exceptional customer experience.

Responsibilities

· Greet and welcome guests as they arrive.

· Assist with check-ins and check-outs in a timely and efficient manner.

· Handle guest inquiries and resolve complaints promptly.

· Provide guests with information about the facilities, services, and local attractions.

· Maintain accurate records of guest interactions and transactions.

· Ensure the lobby and other guest areas are clean and well presented.

· Support other departments as needed to ensure seamless guest experiences.

Job Type: Full-time

Pay: ₹241,800.00 - ₹301,200.00 per year

Benefits:

Food provided
Paid time off
Provident Fund
Schedule:

Day shift
Evening shift
Morning shift
Rotational shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma (Preferred)
Experience:

Guest services: 3 years (Preferred)
Language:

Kannada, English (Preferred)
Work Location: In person

Expected Start Date: 14/07/2025