General Manager|AVP | Digital Transformation | BPO|

Well versed with digital transformation in the outsourcing environment - including but not limited to trends, new implementations using AI, ML and NLP. b. Should have delivered multi-discipline transformation projects - using a combination of process improvement and technology interventions (automation) c. Experience of 'intelligent automation and innovation' powered by AI; as well as 'digitization' of repetitive processes - applied in the BPM environment