Field Service Engineer
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Field Service Engineer
Description
Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site
Independently performs diagnostics and completes repairs on equipment at customer site
Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
Manages parts and spares inventory at the work site
Escalates unresolved issues to product specialists / Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
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We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Field Service Engineer
Description
Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site
Independently performs diagnostics and completes repairs on equipment at customer site
Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
Manages parts and spares inventory at the work site
Escalates unresolved issues to product specialists / Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.