JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facility Manager
Work Dynamics
What this job involves:
Putting safety in your hands
First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.
Strategic Planning
• Strategic review of service, Hard services, Supply contracts to determine value for the across the sites Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.
Facilities Operations
Achieve Key Performance Indicators and Service Level Agreements targets.
To lead Soft services for east region
To help client with Capex and Opex budgeting
To plan inventory of HK and PRC and issuance of PO to vendor
To prepare MIS for IFM services and submit it to client
To plan activity related to Carpet shampooing, chair shampooing, Blinds RM
To prepare 52-week calendar for HK, Gym equipment’s
To assist Key Account Manager for preparing MMR, QBR
To keep track on café activities and update client on roadblocks
To provide administrative support to the Facilities Team
To ensure timely and accurate completion of FM reports
To coordinate for all soft services activities like HK services, Cafeteria Services, Dry and Wet pantry, Event Management, Mail Room Services, Indoor Plants, Pest Control, Carpet Shampooing and coordination with the builders
Implementation of E-fits tools.
Implementation of Better Place tool
Soft Services
To prepare duty roster of Facility executives and prepare their leave planner
To take daily facility round and give inputs to Supervisor’s
To have hurdle meetings with client on weekly basis and update him about cleaning activities
To have monthly service level agreement meeting with vendor and rating their KPI’s
To oversee vendors are following compliance norms and raise escalation in-case of non-adherence
Meeting Administrative team of client and prepare MOM
To follow KPI’s laid down in SLA by client and ensure it is followed
To implement smart cleaning initiatives
To monitor attendance of support team via technology-based apps.
Housekeeping Services
Ensure the 100% deployment of HK team on site
Inspect the deployment and verify the attendance
Shift muster has to be prepared and implemented
Weekly meetings with the HK executive and assign the priorities of the day/week
Daily walk through with the HK executive
Ensure the deep cleaning schedules are prepared and achieved
Monthly once conduct meeting with the soft services vendors and obtain their signoff on the service levels score card
Cafeteria Services
Coordinate with catering vendors to ensure quality and hygiene in the areas operated by them
Ensure good housekeeping standards for the dining areas
Ensure proper functioning of the following system in the cafeteria; All Electrical Systems, All HVAC system, Water, Plumbing, Sanitary Systems, Cafeteria equipment’s furniture
Daily inspection of logbooks, cleaning schedules etc for a better management of systems.
Handle (if needed) small renovation projects from initiation to
Completion
To ensure and guide the technical other staff attends work for closures for all issues in the cafeteria.
To participate during emergency evacuation procedure and manage all health safety issues.
To ensure safety systems processes are established and implemented on site
Other Responsibilities
Oversee the Mailroom activities and provide the management support to helpdesk operators
Coordinate for all internal and external events
Coordinate and monitor the pest control activities on site.
Preparation of Carpet Shampooing annual calendar and execute as planned
Ensure the HK and Pantry consumables are adequate in stock
Quarterly training for the HK teams
Quarterly rewards and recognition program for HK team
Coordinate with the builder for the common area maintenance
Evaluate the scrap purchasing vendors and obtain approval from management before every transaction
Ensure all the equipment related to soft services are in good working condition and utilized effectively
Coordinate for all FM related activities during the FM absence
Initiate cost savings method and process improvement on site
• Ensure proper management all service contracts, including inspections and quality management of service delivery
• Implementing a comprehensive energy management program
• Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance
• Ensuring an adequate supply of materials and service for the proper operation of the facilities
• Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation
Ensure that the tender/ Quote/ RFQ documentation; evaluation of tenders; preparation of contracts takes place in accordance with the CLIENT standards.
• Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure.
• Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
• Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties
Compliance Management: -
Follow up with Vendor partners for timely submission of compliance document, ensure the services are imparted as per compliance
Occupant Services
Ensuring quality occupant service. Specific duties may include:
• Ensure that the team closely liaises with the Helpdesk operation to ensure service standards are maintained
• Evaluating service response time and analysing occupant service request trends and suggestions
• Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
• Recommending continuous quality improvement practices across the sites.
• To co-ordinate and monitoring the contractor management program
Financial Performance:
• Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.
• Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.
Track AP/AR, Vendor invoices, NDC’
Customer Service / Client Relationships:
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved.
• To lead by example and groom the team in achieving maximum client satisfaction level
Leadership / Staff Management:
• Actively encourage an environment that supports teamwork, co-operation performance excellence across the site within the account team
• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
• As part of the senior management team, ensure there is total teamwork across the across various functions
Leadership / Staff Management:
• Actively encourage an environment that supports teamwork, co-operation performance
excellence across the region within the account team
• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.
• As part of the senior management team, ensure there is total teamwork across the region across various functions within the account.
To apply you need to have
Minimum experience of 10 -15 years in Facility Management
Excellent Communication
Presentable
Flexible with 24 x 7 Environment.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2024 World’s Most Ethical Companies for the 12th consecutive year.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together
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