Executive | Customer Care | Voice Process | BPO

Process : Zomato ODM ( voice - inbound outbound both )
• As a BPO Voice Process Executive, you will be responsible for handling incoming and outgoing customer calls on behalf of our client's organization. Your primary duties will include answering customer inquiries, resolving issues, and providing high-quality customer service.

Key Responsibilities
• Handling inbound and outbound calls in a professional and courteous manner
• Providing accurate information and resolving customer queries and issues
• Identifying customer needs and upselling products or services where appropriate
• Maintaining customer records and updating databases
• Meeting and exceeding productivity and quality standards
• Collaborating with team members to ensure customer satisfaction
• Participating in training sessions and coaching sessions to improve your skills and performance

Requirements
• Excellent communication skills, with a clear and confident voice
• Strong problem-solving and decision-making... Read more