E-com Ops Executive
Job Description:
We are looking for a proactive and detail-oriented E-commerce Operations Executive
to manage and streamline daily operations on our e-commerce platform. The role
involves order management, logistics coordination, inventory oversight, and customer
support to ensure a seamless shopping experience. The ideal candidate will work
closely with vendors, shippers, and internal teams to maintain service level agreements
(SLAs) and ensure smooth order fulfillment.
Key Responsibilities:
Order Management: Process and monitor orders across the platform, ensuring timely
fulfillment.
Logistics Coordination: Work with vendors and shipping partners to track deliveries,
resolve logistics issues, and maintain SLAs.
Product Inventory Management: Oversee inventory levels, bulk uploads, and product
listings to ensure accuracy and integrity on the platform (preferably Shopify).
Vendor Coordination: Liaise with vendors to manage stock updates, pricing, and order
processing.
Customer Support: Handle customer inquiries and complaints via phone, chat, and email,
ensuring quick resolutions for returns, replacements, and claims.
Operational Reporting: Maintain records of orders, returns, and inventory while identifying
areas for process improvement.
Qualifications:
.Minimum 1 year of experience in e-commerce operations, including order and inventory
management.
Familiarity with Shopify or similar e-commerce platforms, including bulk product uploads.
Proficiency in Microsot Excel for data management and reporting.
Strong coordination skills to manage vendors, logistics partners, and customer queries.
Excellent problem-solving, communication, and organizational skills.
Ability to multitask in a fast-paced environment with keen attention to detail.
Bachelor’s degree in Business, Commerce, or a related field.
Apply Now
We are looking for a proactive and detail-oriented E-commerce Operations Executive
to manage and streamline daily operations on our e-commerce platform. The role
involves order management, logistics coordination, inventory oversight, and customer
support to ensure a seamless shopping experience. The ideal candidate will work
closely with vendors, shippers, and internal teams to maintain service level agreements
(SLAs) and ensure smooth order fulfillment.
Key Responsibilities:
Order Management: Process and monitor orders across the platform, ensuring timely
fulfillment.
Logistics Coordination: Work with vendors and shipping partners to track deliveries,
resolve logistics issues, and maintain SLAs.
Product Inventory Management: Oversee inventory levels, bulk uploads, and product
listings to ensure accuracy and integrity on the platform (preferably Shopify).
Vendor Coordination: Liaise with vendors to manage stock updates, pricing, and order
processing.
Customer Support: Handle customer inquiries and complaints via phone, chat, and email,
ensuring quick resolutions for returns, replacements, and claims.
Operational Reporting: Maintain records of orders, returns, and inventory while identifying
areas for process improvement.
Qualifications:
.Minimum 1 year of experience in e-commerce operations, including order and inventory
management.
Familiarity with Shopify or similar e-commerce platforms, including bulk product uploads.
Proficiency in Microsot Excel for data management and reporting.
Strong coordination skills to manage vendors, logistics partners, and customer queries.
Excellent problem-solving, communication, and organizational skills.
Ability to multitask in a fast-paced environment with keen attention to detail.
Bachelor’s degree in Business, Commerce, or a related field.