Duty Manager
Job details
Job type
Full-time
Shift and schedule
Weekend availability
Shift work
Public holidays
Location
Rockhampton QLD
Benefits
Pulled from the full job description
Parental leave
Annual leave
Insurance services
Employee assistance program
Birthday leave
Full job description
Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Food Beverage team at our Oaks Gladstone Grand Hotel on a full time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensure they are settled in their rooms
Maintaining professional, open and honest communication to assist guests and make accurate bookings
Guide support the team in providing outstanding guest welcoming and experiences.
Ensuring that all daily tasks are completed accurately and in a timely manner
Resolve respond to guest complaints in a timely and professional manner
Maintain accurate guest accounts and assist with daily reporting
Effectively manage team roster to meet budgets
Support Hotel Manager with recruitment
Please note: This position is based in Gladstone, you will be required to commute to the area 5 days per week.
Qualifications
To be successful in this role you will have:
Minimum 2+ years' experience at a supervisor level within a hotel environment
Must have RSA, RSG, RMLV, CLO
Has experience with Gaming machines, KENO, TAB.
Has or willing to obtain 'Approved managers'.
Exceptional people management skills, with the ability to lead and motivate a diverse team
Excellent written and verbal communication skills.
Exceptional customer service skills and an unwavering positive attitude.
Understanding of trust accounting
A passion for delivering exceptional, pro-active customer service.
Availability to work a variety of shifts, including weekends and public holidays if required.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).
Exclusive Discounts:
50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
Discounts on international accommodation, food and beverage outlets worldwide.
Savings and cashback at over 400 popular retailers in Australia and New Zealand
Discounts on entertainment and experiences.
Discounted furniture purchases to enhance your personal space.
NIB insurance discounts for added financial security.
Leave Benefits: Generous paid leave, including parental leave and birthday leave.
Wellbeing and Support:
Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Apply Now
Job type
Full-time
Shift and schedule
Weekend availability
Shift work
Public holidays
Location
Rockhampton QLD
Benefits
Pulled from the full job description
Parental leave
Annual leave
Insurance services
Employee assistance program
Birthday leave
Full job description
Company Description
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Food Beverage team at our Oaks Gladstone Grand Hotel on a full time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensure they are settled in their rooms
Maintaining professional, open and honest communication to assist guests and make accurate bookings
Guide support the team in providing outstanding guest welcoming and experiences.
Ensuring that all daily tasks are completed accurately and in a timely manner
Resolve respond to guest complaints in a timely and professional manner
Maintain accurate guest accounts and assist with daily reporting
Effectively manage team roster to meet budgets
Support Hotel Manager with recruitment
Please note: This position is based in Gladstone, you will be required to commute to the area 5 days per week.
Qualifications
To be successful in this role you will have:
Minimum 2+ years' experience at a supervisor level within a hotel environment
Must have RSA, RSG, RMLV, CLO
Has experience with Gaming machines, KENO, TAB.
Has or willing to obtain 'Approved managers'.
Exceptional people management skills, with the ability to lead and motivate a diverse team
Excellent written and verbal communication skills.
Exceptional customer service skills and an unwavering positive attitude.
Understanding of trust accounting
A passion for delivering exceptional, pro-active customer service.
Availability to work a variety of shifts, including weekends and public holidays if required.
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
Competitive Compensation: A highly competitive, negotiable remuneration package tailored to your experience and expertise.
Career Development: Comprehensive professional induction and ongoing training to fuel your career progression, plus potential financial support for education aligned with Minor Hotels’ business needs (eligibility applies).
Exclusive Discounts:
50% off accommodation at all Minor Hotels brands across Australasia, with a 20% discount for friends and family.
Discounts on international accommodation, food and beverage outlets worldwide.
Savings and cashback at over 400 popular retailers in Australia and New Zealand
Discounts on entertainment and experiences.
Discounted furniture purchases to enhance your personal space.
NIB insurance discounts for added financial security.
Leave Benefits: Generous paid leave, including parental leave and birthday leave.
Wellbeing and Support:
Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
Exclusive benefits at Elysia Wellness Retreat, including accommodation, dining, wellness activities, spa treatments, and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.