Duty Manager - Front Office
Company Description
Fortune Park Hotels Limited, established in 1995, is dedicated to catering to the mid-market and upscale market segments in both business and leisure destinations. An ITC Hotels brand, Fortune Hotels has over 140 hotels in 90+ destinations, providing contemporary accommodation with emphasis on personalized service and value. Renowned for its convenient locations, excellent cuisine, efficient service, and competitive pricing, Fortune Hotels has garnered numerous accolades, including the Best Upscale Hotel Chain at the India Travel Awards 2024.
Role Description
This is a full-time, on-site role for a Duty Manager - Front Office located in Ahmedabad. The Duty Manager will oversee daily front office operations, ensuring high standards of customer service and satisfaction. Responsibilities include managing office administration, addressing guest inquiries, resolving issues, and facilitating smooth check-in and check-out processes. The role requires close interaction with guests and colleagues to maintain a welcoming and efficient front office environment.
Qualifications
• Customer Service and Customer Satisfaction skills
• Experience in Front Office and Office Administration
• Strong Communication skills
• Previous experience in hospitality or a related field is preferred
• Bachelor's degree in Hospitality Management or a related field is a plus
• Proficiency in handling guest inquiries and resolving issues efficiently
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Fortune Park Hotels Limited, established in 1995, is dedicated to catering to the mid-market and upscale market segments in both business and leisure destinations. An ITC Hotels brand, Fortune Hotels has over 140 hotels in 90+ destinations, providing contemporary accommodation with emphasis on personalized service and value. Renowned for its convenient locations, excellent cuisine, efficient service, and competitive pricing, Fortune Hotels has garnered numerous accolades, including the Best Upscale Hotel Chain at the India Travel Awards 2024.
Role Description
This is a full-time, on-site role for a Duty Manager - Front Office located in Ahmedabad. The Duty Manager will oversee daily front office operations, ensuring high standards of customer service and satisfaction. Responsibilities include managing office administration, addressing guest inquiries, resolving issues, and facilitating smooth check-in and check-out processes. The role requires close interaction with guests and colleagues to maintain a welcoming and efficient front office environment.
Qualifications
• Customer Service and Customer Satisfaction skills
• Experience in Front Office and Office Administration
• Strong Communication skills
• Previous experience in hospitality or a related field is preferred
• Bachelor's degree in Hospitality Management or a related field is a plus
• Proficiency in handling guest inquiries and resolving issues efficiently