Discharge Coordinator

Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
Process request for Discharges in multiple Provinces using various FCT and web based platforms within the established SLA. Review, interpret and ensure Discharge is completely correctly and registered as per Provincial Requirements. Respond to communications via multiple mediums in compliance with corporate policies and procedures and aligned with FCT’s values and our Customer Centricity model.
As a Discharge Specialist
HERE’S HOW YOU’LL CONTRIBUTE:
Carry out the administration of department programs and services, including document preparation, document registration and response to customer inquiries within established timeframes.
Read and understand search of title from multiple provinces
Resolution of file deficiencies or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required
Action internal reporting within established deadlines
Accountable to maintain current knowledge on all corporate and lender policies and procedures and apply as applicable.
HERE’S WHAT YOU’LL BRING:
Law Clerk, Real Estate or Mortgage experience is required (1-3 Years Related Experience)
Excellent communication, organization and time management skill
Detail oriented and proven ability to multi-task in a fast-paced environment.
Team player who can work with minimal supervision
Strong customer service skills with a focus on building relationships
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include virtual healthcare and an Employee Family Assistance Program
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
As per terms of the employment agreement
The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.
By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.
FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.
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