Director Process Training (HealthCare International BPO)
Key Responsibilities Summary:
• Healthcare Training Expertise: Must have experience managing healthcare process training (e.g., US healthcare, insurance, HIPAA compliance) in international BPO settings.
• Training Quality Oversight: Manage new hire training, OJT performance, and ensure quality benchmarks (e.g., first-pass yield) are met.
• Stakeholder Team Leadership: Partner with Operations, ...
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• Healthcare Training Expertise: Must have experience managing healthcare process training (e.g., US healthcare, insurance, HIPAA compliance) in international BPO settings.
• Training Quality Oversight: Manage new hire training, OJT performance, and ensure quality benchmarks (e.g., first-pass yield) are met.
• Stakeholder Team Leadership: Partner with Operations, ...