Digital Banking Platform Manager
Job description
Job Title: Product Management Role
We are seeking a skilled Product Manager to oversee the IRIS and NetBanking platforms.
This role requires a professional who can coordinate with various teams, track query trends, and ensure all support and training activities comply with internal and regulatory policies.
• Support Resolution: Handle and resolve queries from branches and customer service teams related to the IRIS and NetBanking platforms.
• Training Knowledge Management: Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Create and update SOPs, FAQs, and training materials.
• Issue Monitoring: Monitor recurring issues and suggest long-term fixes and improvements to enhance platform stability.
• Coordination: Coordinate with tech, operations, and product teams to ensure smooth platform performance.
• Reporting Compliance: Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.
Key Responsibilities:
Our ideal candidate will possess strong problem-solving skills for handling and resolving technical queries.
A Bachelor's degree in a relevant field such as IT, Computer Science, or Business Administration, or equivalent experience is required.
Requirements:
The following skills and qualifications are essential for this role:
• Proven experience in a support or product management role, preferably with a focus on digital banking platforms like NetBanking.
• Excellent communication and training skills for conducting workshops and creating support materials.
• Ability to identify recurring issues and propose long-term solutions.
• Experience in coordinating with cross-functional teams.
• Proficiency in preparing reports and dashboards.
Benefits:
We offer a dynamic work environment with opportunities for growth and development.
Apply Now
Job Title: Product Management Role
We are seeking a skilled Product Manager to oversee the IRIS and NetBanking platforms.
This role requires a professional who can coordinate with various teams, track query trends, and ensure all support and training activities comply with internal and regulatory policies.
• Support Resolution: Handle and resolve queries from branches and customer service teams related to the IRIS and NetBanking platforms.
• Training Knowledge Management: Train branch and support teams through workshops, advisory notes, and knowledge-sharing content. Create and update SOPs, FAQs, and training materials.
• Issue Monitoring: Monitor recurring issues and suggest long-term fixes and improvements to enhance platform stability.
• Coordination: Coordinate with tech, operations, and product teams to ensure smooth platform performance.
• Reporting Compliance: Prepare reports and dashboards to track query trends and resolution timelines. Ensure all support and training activities comply with internal and regulatory policies.
Key Responsibilities:
Our ideal candidate will possess strong problem-solving skills for handling and resolving technical queries.
A Bachelor's degree in a relevant field such as IT, Computer Science, or Business Administration, or equivalent experience is required.
Requirements:
The following skills and qualifications are essential for this role:
• Proven experience in a support or product management role, preferably with a focus on digital banking platforms like NetBanking.
• Excellent communication and training skills for conducting workshops and creating support materials.
• Ability to identify recurring issues and propose long-term solutions.
• Experience in coordinating with cross-functional teams.
• Proficiency in preparing reports and dashboards.
Benefits:
We offer a dynamic work environment with opportunities for growth and development.