DGM/GM - Business Excellence/Black Belt - Insurance Claims - US Healthcare

Orcapod


Top Mnc-international Voice
Orcapod • Bengaluru, Karnataka • via Jobs Trabajo.org
4 hours ago
Full–time
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Job description
**Roles and Responsibilities**

Customer support Executive for International voice support

Extreme communication skills

UK process

5 days working

Location-Bangalore

Contractual Hiring

2 way cab

Rotational shift, Rotational week offs

Soniya

++1-XXXXXXXXXX

Role:
Customer Success Associate
- Salary:
2,50,000 - 3,50,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Customer Success, ...
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Pragati Jain


DGM/GM - Business Excellence/Black Belt - Insurance Claims - US Healthcare
Pragati Jain • Bengaluru, Karnataka • via IIM Jobs
+ hours ago
Full–time
Apply on IIM Jobs
Job description
DGM/AGM - Business Excellence/Black Belt - US Healthcare | Insurance claims | FA| 3PM - 12 Am

Our client is an international Healthcare BPO and is looking for AGM/DGM - Process Excellence having healthcare provider experience.

Key Responsibilities:

- Lead Quality Assurance for the business - Establish, maintain and improve quality framework to ensure noiseless delivery with optimum cost of operations

- Lead efficiency improvement delivering defined targets for the business

- Lead and deliver on value creation goals across clients

- Lead identification and execution of cross geo/cross practice projects

- Lead Capability building for a portfolio of practices

- Develop and execute BE strategy for the portfolio aligned to business needs

- Accountable for business impact for the portfolio

- Work with Sr. Leadership on the priority projects and performance fixes

- Provide thought leadership on new operating models - Leverage digital capabilities to build a lean effective quality organisation. Lead complex (life cycle/ Spotlight account interventions)

Desired Profiles:

- Overall 15+ years relevant experience, with Min. 5 years' experience in US Healthcare

- Bachelor or Master's degree in a technology/ business

- Exposure to (US) Healthcare / Insurance

- Proven Business Excellence Strategy development deployment experience

- Six Sigma BB/Equivalent certified, with excellent Analytical and Problem-solving skills

- MBB would be an advantage

- Demonstrated capability to leverage technology in designing solutions

- Excellent Facilitation skill, presentation communication (both written verbal) Read more