Deputy Manager | Training | Pune | REF638+B
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
Mandatory know-how:
• Review the Process Training data across different accounts and creating slides for upcoming reviews showcasing in-depth data analysis
• Reporting: Curating data from across processes, analyzing and sharing key call outs with key stakeholders
• Content Development and designing: Hands on Usage Knowledge of content creation tools like Articulate 360, PPT, PowerBI, captivate, activate, Epiplex, video based tools etc
Other basic skills:
• Strong oral and written communication skills
• Strong Creative Presentation Skills on modern day tools
• Team management
• Process oriented, organized, structured and detailed
• Ability to solve problems proactively
• Ability to manage a team and multi-task with minimum supervision in a dynamic work environment
• Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities
• Creates action plans to improve learning performance during training delivery
• Proposes changes in the training content and/or methodology should this be deemed necessary Planning the Process Training:
• Prepare and evaluate monthly KPI’s for the team and offer coaching and feedback
• Review refresher training content and efficacy
• Follow the performance management grids and ensure timely feedback is shared with the team
• Prepare required reports for internal or external stakeholders on the training activity or process knowledge level of the team
• Takes ownership and drives continuous improvement initiatives
• Ability to perform and deliver under pressure and stringent timelines
Qualifications
Graduate / Under-Graduate
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WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
Mandatory know-how:
• Review the Process Training data across different accounts and creating slides for upcoming reviews showcasing in-depth data analysis
• Reporting: Curating data from across processes, analyzing and sharing key call outs with key stakeholders
• Content Development and designing: Hands on Usage Knowledge of content creation tools like Articulate 360, PPT, PowerBI, captivate, activate, Epiplex, video based tools etc
Other basic skills:
• Strong oral and written communication skills
• Strong Creative Presentation Skills on modern day tools
• Team management
• Process oriented, organized, structured and detailed
• Ability to solve problems proactively
• Ability to manage a team and multi-task with minimum supervision in a dynamic work environment
• Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities
• Creates action plans to improve learning performance during training delivery
• Proposes changes in the training content and/or methodology should this be deemed necessary Planning the Process Training:
• Prepare and evaluate monthly KPI’s for the team and offer coaching and feedback
• Review refresher training content and efficacy
• Follow the performance management grids and ensure timely feedback is shared with the team
• Prepare required reports for internal or external stakeholders on the training activity or process knowledge level of the team
• Takes ownership and drives continuous improvement initiatives
• Ability to perform and deliver under pressure and stringent timelines
Qualifications
Graduate / Under-Graduate