CX Quality and Process Excellence
• A track record of managing large-scale customer service operations, followed by a transition into CX strategy, planning, or process excellence roles.
• Expertise with tools like Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar.
• Deep understanding of customer lifecycle metrics (NPS, CSAT, IQS, VoC programs) and proven success in improving them.
• Have run operations end-to-end—and now lead with a strategic and customer-centric lens.
• Expertise with tools like Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar.
• Deep understanding of customer lifecycle metrics (NPS, CSAT, IQS, VoC programs) and proven success in improving them.
• Have run operations end-to-end—and now lead with a strategic and customer-centric lens.