Customer Support
Manage large amounts of inbound and outbound calls in a timely manner
● Follow communication “scripts” when handling different topics
● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
● Build sustainable relationships and engage customers by taking the extra mile ● Keep records of all conversations in our call centre database in a comprehensible way
● Frequently attend educational seminars to improve knowledge and performance level
● Meet personal/team qualitative and quantitative targets Requirements
● Previous experience in a customer support role
● Track record of over-achieving quota
● Strong phone and verbal communication skills along with active listening
● Familiarity with CRM systems and practices
● Customer focus and adaptability to different personality types
● Ability to multi-task, set priorities and manage time effectively
● Graduation Mandatory
We are looking to engage the candidate on a full-time basis.
Job Type: Full-time
Salary: ₹200,000.00 per year
Schedule:
Fixed shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
customer success Executive: 2 years (Preferred
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● Follow communication “scripts” when handling different topics
● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
● Build sustainable relationships and engage customers by taking the extra mile ● Keep records of all conversations in our call centre database in a comprehensible way
● Frequently attend educational seminars to improve knowledge and performance level
● Meet personal/team qualitative and quantitative targets Requirements
● Previous experience in a customer support role
● Track record of over-achieving quota
● Strong phone and verbal communication skills along with active listening
● Familiarity with CRM systems and practices
● Customer focus and adaptability to different personality types
● Ability to multi-task, set priorities and manage time effectively
● Graduation Mandatory
We are looking to engage the candidate on a full-time basis.
Job Type: Full-time
Salary: ₹200,000.00 per year
Schedule:
Fixed shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
customer success Executive: 2 years (Preferred