Customer Support Voice

Job Family Descriptor Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning

Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks

Manage and monitor planning delivery of orders in terms of configuration management

Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team

Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutionsnetwork improvement

Responsible for hardware planning environment provisioning documentation and application deployments for variety of applications and services Read more