Customer Support Specialist
Customer Interaction:
Respond to customer inquiries via phone, email, and chat promptly and professionally.
Assist customers with product information, troubleshooting, and issue resolution.
Maintain a positive and empathetic attitude towards customers at all times.
Issue Resolution:
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Record Keeping:
Document customer interactions, process accounts, and file records.
Keep records of customer interactions, transactions, comments, and complaints.
Use CRM systems to manage and update customer information.
Team Collaboration:
Work closely with the sales, product, and technical teams to resolve customer issues.
Share customer feedback and insights with relevant departments to improve products and services.
Continuous Improvement:
Stay updated on product knowledge and company policies.
Participate in training and development sessions to enhance skills and knowledge.
Suggest improvements in processes and services for better customer experience.
Qualifications:
High school diploma or equivalent; a bachelor's degree is a plus.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Problem-solving skills and the ability to think analytically.
Patience and ability to handle challenging customer interactions professionally.
Job Type: Full-time
Pay: ₹12,6+3.64 - ₹20,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Experience:
total work: 1 year (Preferred)
Work Location: In person
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Respond to customer inquiries via phone, email, and chat promptly and professionally.
Assist customers with product information, troubleshooting, and issue resolution.
Maintain a positive and empathetic attitude towards customers at all times.
Issue Resolution:
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Record Keeping:
Document customer interactions, process accounts, and file records.
Keep records of customer interactions, transactions, comments, and complaints.
Use CRM systems to manage and update customer information.
Team Collaboration:
Work closely with the sales, product, and technical teams to resolve customer issues.
Share customer feedback and insights with relevant departments to improve products and services.
Continuous Improvement:
Stay updated on product knowledge and company policies.
Participate in training and development sessions to enhance skills and knowledge.
Suggest improvements in processes and services for better customer experience.
Qualifications:
High school diploma or equivalent; a bachelor's degree is a plus.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Problem-solving skills and the ability to think analytically.
Patience and ability to handle challenging customer interactions professionally.
Job Type: Full-time
Pay: ₹12,6+3.64 - ₹20,000.00 per month
Benefits:
Health insurance
Schedule:
Day shift
Experience:
total work: 1 year (Preferred)
Work Location: In person