Customer Support Representative

Full job description
Please Note: Applicants must reside in Mumbai and be able to commute to the office in Andheri East daily.

We are looking for immediate joiners or those with 30 days notice period or less.

About Kayana

At Kayana, we’re dedicated to making customer interactions easier and more enjoyable for businesses in the hospitality and retail sectors. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.

As part of the Kayana team, you’ll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We’re excited to have you on board as we work together to create lasting value for our clients.

Responsibilities

● Monitoring existing Whatsapp groups for our restaurant and hospitality clients to respond to queries.

● Providing virtual support in real time to clients in the UK, US and more.

● Troubleshooting basic problems with our software and kiosk systems.

● Referring issues to the development team so they can make a ticket to solve the problem.

● Tracking and reporting on the progress of bug fixes to clients. Read more