Customer Support Officer

We’re FIRST Security, New Zealand’s market leader in protective security. Our team set us apart from the rest delivering great customer service throughout New Zealand.

Every shift can be different, with unique challenges supporting the community in Christchurch.
If you like working a fast-paced environment, and are fit and healthy, we want to talk to you!

This role is about people engagement - listening, explaining, and helping. Previous experience in security (or a related field) or frontline customer service is essential. You will be working on the public transport network across Christchurch and will be expected to assist passengers, as well as deterring anti-social behaviour and de-escalating incidents.

Benefits include:

• Guaranteed minimum of 36 hours per week
• Shifts are a rotating roster - days will change each week so we need someone flexible
• Permanent Fulltime role
• Hourly rate from $23.15- $27.00ph
• Full and ongoing training provided
• A supportive team environment

If you are interested in pursuing employment opportunities with FIRST, you must:

• Have previous relevant experience – security, police, frontline customer service or similar
• Be 18 years or older – this is to be able to obtain a COA
• Be available to work across a 7 day rotating roster (mainly between mid-morning and late evening)
• Be able to demonstrate excellent communication skills
• have a FULL Drivers License
• Be a NZ or Australian citizen or hold a valid NZ Work Visa

Further benefits:

• Full access to First Security’s ‘Perks’ program with extensive discounts across a wide range of retailers, petrol and grocery.
• Strong company focus on training and development – How can we help you grow?
• Ongoing support, Welfare checks and a positive culture on Health and Safety to ensure you and your team go home to your Whanau.
• Full Access to EAP and Support services, including confidential counselling and financial budgeting services for both yourself and your family.

A current Certificate of Approval (COA) is preferred but not essential – we will assist you getting this.

If you have a passion for safety and want to contribute to improving your local community, we want to hear from you! Click on the APPLY button now! Read more