Customer Support Manager|PVBU
Position Summary with Job Responsibilities
The Customer Care Manager Position exists for securing improving Tata Motors Service Business Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability Satisfaction and also Customer Delight -Both Customer Satisfaction Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow , Spare Parts Consumption , Process , Productivity Service Marketing
Education
B Tech in Automobile or Mechanical
Work Experience
Minimum 3 years of experience in Automobile industry
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
Leading Change - Recognizing the need for change, initiating and adapting to change
Driving Execution - Translating strategy into action and execution
Leading by Example - Encouraging and following ethical standards
Motivating Self and Others - Inspiring teams and individuals
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
Functional Competencies
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The Customer Care Manager Position exists for securing improving Tata Motors Service Business Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability Satisfaction and also Customer Delight -Both Customer Satisfaction Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow , Spare Parts Consumption , Process , Productivity Service Marketing
Education
B Tech in Automobile or Mechanical
Work Experience
Minimum 3 years of experience in Automobile industry
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
Leading Change - Recognizing the need for change, initiating and adapting to change
Driving Execution - Translating strategy into action and execution
Leading by Example - Encouraging and following ethical standards
Motivating Self and Others - Inspiring teams and individuals
Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
Functional Competencies
Tags