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CUSTOMER SUPPORT EXECUTIVE|INTERNATIONAL VOICE | CHAT PROCESS|

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BPO Jobs

1 month

India

Maharashtra

Mumbai Get directions →

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ID: 360719

Published 1 month ago by MyGlit

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In BPO Jobs category

Mumbai, Maharashtra, India

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5,00,000 - ₹6,00,000 a year
CUSTOMER SUPPORT EXECUTIVE(INTERNATIONAL VOICE / CHAT PROCESS)
MyGlit - Mumbai, Maharashtra
Role: Asst. Mgr/Mgr -(NonTechnical)

Timings: Flexible

Industry: BPO / ITES

Functional Area: ITES / BPO / Operations / Customer Service / Telecalling

Key Skills: BPO Voice Process International Call Centre Chat Process Chat Support voice account Call centre voice International BPO International voice Process

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team. Read more

Published on 2025/09/10. Modified on 2025/09/10.

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