Customer Support Executive
Key Responsibilities:
1. Customer Interaction:
· Handle inbound calls from customers needing ambulance services.
· Provide detailed information about the services offered, including emergency and non-emergency transport options.
· Address customer inquiries, concerns, and complaints efficiently and professionally.
2. Service Coordination:
· Schedule and dispatch ambulance services based on customer needs and availability.
· Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.
· Monitor the status of ongoing transports and update customers as necessary.
3. Emergency Response:
· Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.
· Maintain a calm and reassuring presence on calls with individuals in distress.
4. Quality Assurance:
· Participate in training and development programs to stay current with industry best practices and company policies.
· Contribute to continuous improvement initiatives to enhance service quality and customer experience.
Qualifications:
· Education: 12th/PUC/Diploma/Graduate
· Experience: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.
· Skills: Good communication skills in Kannada, English, Hindi and other south India language.
Basic Computer Knowledge
· Excellent verbal and written communication skills.
· Strong problem-solving and conflict resolution abilities.
· Ability to remain calm and composed under pressure.
· Proficiency with customer relationship management (CRM) software and other relevant technology.
· Strong organizational skills and attention to detail.
Personal Attributes:
· Empathetic and patient, with a strong desire to help others.
· Reliable and punctual, with a strong work ethic.
· Ability to work independently and as part of a team.
· Flexible and adaptable to changing situations and priorities.
Working Conditions:
· The position involves working in a call center environment.
· May require working in shifts, including nights.
· Exposure to high-stress situations, especially during emergency calls.
Benefits:
· Competitive salary and benefits package.
· Opportunities for career advancement and professional development.
· A supportive and collaborative work environment.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹22,000.00 per month
Schedule:
Night shift
Rotational shift
Supplemental Pay:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Kannada (Preferred)
Work Location: In person
Expected Start Date: 26/06/2025
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1. Customer Interaction:
· Handle inbound calls from customers needing ambulance services.
· Provide detailed information about the services offered, including emergency and non-emergency transport options.
· Address customer inquiries, concerns, and complaints efficiently and professionally.
2. Service Coordination:
· Schedule and dispatch ambulance services based on customer needs and availability.
· Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.
· Monitor the status of ongoing transports and update customers as necessary.
3. Emergency Response:
· Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.
· Maintain a calm and reassuring presence on calls with individuals in distress.
4. Quality Assurance:
· Participate in training and development programs to stay current with industry best practices and company policies.
· Contribute to continuous improvement initiatives to enhance service quality and customer experience.
Qualifications:
· Education: 12th/PUC/Diploma/Graduate
· Experience: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.
· Skills: Good communication skills in Kannada, English, Hindi and other south India language.
Basic Computer Knowledge
· Excellent verbal and written communication skills.
· Strong problem-solving and conflict resolution abilities.
· Ability to remain calm and composed under pressure.
· Proficiency with customer relationship management (CRM) software and other relevant technology.
· Strong organizational skills and attention to detail.
Personal Attributes:
· Empathetic and patient, with a strong desire to help others.
· Reliable and punctual, with a strong work ethic.
· Ability to work independently and as part of a team.
· Flexible and adaptable to changing situations and priorities.
Working Conditions:
· The position involves working in a call center environment.
· May require working in shifts, including nights.
· Exposure to high-stress situations, especially during emergency calls.
Benefits:
· Competitive salary and benefits package.
· Opportunities for career advancement and professional development.
· A supportive and collaborative work environment.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹22,000.00 per month
Schedule:
Night shift
Rotational shift
Supplemental Pay:
Performance bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Kannada (Preferred)
Work Location: In person
Expected Start Date: 26/06/2025
साइन इन करें
जॉब ढूँढने वाले
एम्प्लायर