Customer Support Executive
ABOUT सादा / SAADAA
We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.
#RAHOSAADAA #PEHNOSAADAA
Ranked among the Top 1% Shopify stores in India, we’ve been bootstrapped and profitable with industry-leading benchmarks. We've grown from a 100 sq. ft. garage to a 150+ people team within just 4 years.
WHAT ARE WE LOOKING FOR?
We are looking for Customer Support Executive with 0–2 years of experience who can become the voice of our brand across various customer touchpoints—calls, chats, emails, or social media.
You’ll be the first point of contact for our customers and play a key role in shaping their experience with us. From answering questions to resolving issues, you’ll turn everyday support into something memorable.
WHAT YOU WILL BE RESPONSIBLE FOR?
Handle inbound and outbound customer interactions through calls, chats, emails, and social media
Assist customers with their orders, returns, refunds, exchanges, and other service-related issues
Provide accurate and clear information about products, offers, and company policies
Manage complaints and escalations with empathy and a solutions-first mindset
Follow up on unresolved issues to ensure complete customer satisfaction
Maintain proper documentation of each interaction in CRM tools
Coordinate with internal teams (logistics, warehouse, tech) to resolve queries
Meet daily/weekly performance benchmarks like response time, resolution rate, and CSAT
Uphold the brand’s tone of voice and values in every communication
REQUIREMENTS / SKILLS
0 to 2 years of experience in a customer-facing role (Freshers welcome!)
Fluency in English and Hindi (additional languages are a plus)
Excellent communication—both written and verbal
Strong listening and problem-solving skills
Ability to stay calm and professional under pressure
Basic knowledge of e-commerce operations and CRM tools
Good time management and multitasking ability
Detail-oriented and highly organized
A team player with a customer-first attitude
WHY BE A PART OF सादा / SAADAA?
Do you feel out of place in a world full of unnecessary complexities?
Do you find joy in helping others and solving problems?
Do you believe small interactions can create big impact?
Do you think listening is as important as speaking?
Are you someone who puts people first?
If yes — you're in the right place.
We believe simplicity, empathy, and better basics are the foundation of great customer experiences.
WHAT WE OFFER
A team of empathetic problem solvers
Competitive salary
A clear growth path within the Customer Experience team
A culture that encourages continuous learning
Supportive and collaborative work environment
An opportunity to create meaningful impact through every customer interaction
Apply Now
We are a direct-to-consumer (D2C) lifestyle brand. Our vision is to advocate the सादा / SAADAA way of living and make बेहतर / BETTER basics for everyone.
#RAHOSAADAA #PEHNOSAADAA
Ranked among the Top 1% Shopify stores in India, we’ve been bootstrapped and profitable with industry-leading benchmarks. We've grown from a 100 sq. ft. garage to a 150+ people team within just 4 years.
WHAT ARE WE LOOKING FOR?
We are looking for Customer Support Executive with 0–2 years of experience who can become the voice of our brand across various customer touchpoints—calls, chats, emails, or social media.
You’ll be the first point of contact for our customers and play a key role in shaping their experience with us. From answering questions to resolving issues, you’ll turn everyday support into something memorable.
WHAT YOU WILL BE RESPONSIBLE FOR?
Handle inbound and outbound customer interactions through calls, chats, emails, and social media
Assist customers with their orders, returns, refunds, exchanges, and other service-related issues
Provide accurate and clear information about products, offers, and company policies
Manage complaints and escalations with empathy and a solutions-first mindset
Follow up on unresolved issues to ensure complete customer satisfaction
Maintain proper documentation of each interaction in CRM tools
Coordinate with internal teams (logistics, warehouse, tech) to resolve queries
Meet daily/weekly performance benchmarks like response time, resolution rate, and CSAT
Uphold the brand’s tone of voice and values in every communication
REQUIREMENTS / SKILLS
0 to 2 years of experience in a customer-facing role (Freshers welcome!)
Fluency in English and Hindi (additional languages are a plus)
Excellent communication—both written and verbal
Strong listening and problem-solving skills
Ability to stay calm and professional under pressure
Basic knowledge of e-commerce operations and CRM tools
Good time management and multitasking ability
Detail-oriented and highly organized
A team player with a customer-first attitude
WHY BE A PART OF सादा / SAADAA?
Do you feel out of place in a world full of unnecessary complexities?
Do you find joy in helping others and solving problems?
Do you believe small interactions can create big impact?
Do you think listening is as important as speaking?
Are you someone who puts people first?
If yes — you're in the right place.
We believe simplicity, empathy, and better basics are the foundation of great customer experiences.
WHAT WE OFFER
A team of empathetic problem solvers
Competitive salary
A clear growth path within the Customer Experience team
A culture that encourages continuous learning
Supportive and collaborative work environment
An opportunity to create meaningful impact through every customer interaction