Customer Support Executive

We is looking for young and dynamic Male/Female candidates who are ambitious, smart and dynamic to learn achieve set goals set forward for the post of Customer Support Executive. You will have to assist customers with issues information requested when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve a seamless experience for customers.

Responsibilities and Duties:

o Demonstrates ownership to resolve challenging customer issues, escalating when necessary

o Update our internal databases with information about issues and useful discussions with customers

o Maintaining a positive, empathetic and professional attitude toward customers at all times

o Draft quotations as per customers’ request

o Identify and assess customers’ needs to achieve satisfaction

o Prompt response to customer inquiries

o Communicating with customers via Chat, Email or Calls; follow up with customers

o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

o Knowing our products thoroughly so that customer queries can be solved

o Processing orders, forms, applications, and requests

o Follow communication procedures, guidelines and policies

o Build sustainable relationships and trust with customer accounts through open and interactive communication

o Providing feedback on the efficiency of the customer service process

Key Skills Qualifications:

o High School Diploma or Degree or Equivalent

o Proven customer support experience or experience as a Client Service Representative

o Fluency in English is a must

o Ability to multi-task, prioritize, and manage time effectively

o Patience when handling tough cases

o Understanding of how CRM systems work

o Excellent documentation skills

o Understanding of how CRM systems work

o Work successfully in a team environment as well as independently

o Excellent communication skills (written and verbal)

o Ability to communicate correctly and clearly with all customers

o Good comprehension skills ability to clearly understand and state the issues customers present

o Ability to concentrate follow customers’ issues without distraction to resolution

o Good composition skills ability to compose a grammatically correct, concise, and accurate written response

o Ability to use a desktop computer system

o Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet

o Explore Excellent Typing skills

o Demonstrates understanding of the Internet, and competitor websites

o Demonstrates an ability to successfully navigate websites

o Demonstrates a proficient knowledge of email applications

o Demonstrates an ability to learn in various media

o Ability to successfully adapt to changes in the work environment

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Food allowanceProvident Fund

Schedule:

Day shift

Ability to commute/relocate:

Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Language:

English (Required) Read more