Customer Support Executive
Live Linen is the world's emerging brand for linen products. The brand's motive is to provide high-quality, durable, eco-friendly, and aesthetically perfect products for home and personal needs. We encourage a new lifestyle, i.e., a more comfortable, beautiful, and eco-friendly lifestyle. Join us on our venture.
Responsibilities:
Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant person for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates, and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Converting leads into customers
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience
Qualifications:
A bachelor's degree in administration or a related field
A minimum of 1-year experience
Excellent interpersonal and written and oral communication skills
Ability to lead a team
Knowledge of CRM systems
Clear Communication Skills
Effective Listening
Persuasive Speaking Skills
Knowledge of mediation and conflict resolution techniques is preferable
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Responsibilities:
Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
Catering to customer phone calls and diverting the call to the relevant person for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates, and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Converting leads into customers
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience
Qualifications:
A bachelor's degree in administration or a related field
A minimum of 1-year experience
Excellent interpersonal and written and oral communication skills
Ability to lead a team
Knowledge of CRM systems
Clear Communication Skills
Effective Listening
Persuasive Speaking Skills
Knowledge of mediation and conflict resolution techniques is preferable