Customer Support Executive

WORK FROM OFFICE! FEMALE CANDIATES ONLY !

Industry- EdTech

Working days - 6

Salary- Negotiable

Joining date- 2+th May 2024

Experience- 6 months to 3 years

Location- Gurugram, Udyog vihar phase V

Job Description -

Outbound call process (min. 100 - 120 calls in a day).

Completing 2 hours connected call duration by the day end.

Responsible for the student Help/ issues over calls.

Grievance handling/ query handling based on the academics and curriculum.

Taking feedback from the students.

Handling escalations cancellation of students, working towards retention.

Provide accurate, valid and complete information by using the right methods/tools.

Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Follow communication procedures, guidelines, and policies.

Responsible for reverting to emails and Requests based on the program

Job Type: Full-time

Salary: ₹18,000.00 - ₹28,000.00 per month

Schedule:

Morning shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
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