Customer support executive
packaging industry experience preferred
Position: Customer Service Executive
Location: Bangalore, Karnataka
Experience:4yrs to 7yrs
Qualification: Any Graduation
Salary:4.5 lakhs to 6.5 lakhs
Job Description:
· Receipt of POs, verification of Price, Quantity and Terms and Releasing of Work-Order to the Operations Teams
· Follow up with the assigned customers and timely placement of orders for the repeating products in line with the monthly revenue target.
· Follow up with the Production Planner, obtaining and sharing of the Estimated Date of Dispatch (EDD) with the customers and follow up with the Operations Team to meet those.
· First Level Price Negotiation with the Customers
· Addressing the technical queries (First Level) raised by the NPD Team on the Artworks and Keylines by discussing with the Customers.
· Managing the customers in the case of delay in supplies or short supplies through close coordination with the various operations teams.
· Getting involved with the Production Planner and Production Lead to accommodate the various urgencies for product delivery given by the the Customers
· Dispatch Planning and sending invoices to the customers.
· Payment Collection (Follow Up with the Customers for payments, adjustment details)
· GST Related Matters (Addressing queries from customers through consultation with the Taxation/Finance Teams)
· Managing the initial and in-process communication with customers related to the quality complaints.
· Addressing all general queries from the customers
· Preparation of various Report as and when requested by the Line Manager/Management.
Job Type: Full-time
Salary: ₹40,000.00 - ₹500,000.00 per month
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
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Application Deadline: 04/06/2024
Expected Start Date: 30/05/2024
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Position: Customer Service Executive
Location: Bangalore, Karnataka
Experience:4yrs to 7yrs
Qualification: Any Graduation
Salary:4.5 lakhs to 6.5 lakhs
Job Description:
· Receipt of POs, verification of Price, Quantity and Terms and Releasing of Work-Order to the Operations Teams
· Follow up with the assigned customers and timely placement of orders for the repeating products in line with the monthly revenue target.
· Follow up with the Production Planner, obtaining and sharing of the Estimated Date of Dispatch (EDD) with the customers and follow up with the Operations Team to meet those.
· First Level Price Negotiation with the Customers
· Addressing the technical queries (First Level) raised by the NPD Team on the Artworks and Keylines by discussing with the Customers.
· Managing the customers in the case of delay in supplies or short supplies through close coordination with the various operations teams.
· Getting involved with the Production Planner and Production Lead to accommodate the various urgencies for product delivery given by the the Customers
· Dispatch Planning and sending invoices to the customers.
· Payment Collection (Follow Up with the Customers for payments, adjustment details)
· GST Related Matters (Addressing queries from customers through consultation with the Taxation/Finance Teams)
· Managing the initial and in-process communication with customers related to the quality complaints.
· Addressing all general queries from the customers
· Preparation of various Report as and when requested by the Line Manager/Management.
Job Type: Full-time
Salary: ₹40,000.00 - ₹500,000.00 per month
Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
Application Deadline: 04/06/2024
Expected Start Date: 30/05/2024